Refund policy
Effective Date: 01/01/2025
Thank you for purchasing from Brand Alchemy, LLC. We take pride in offering high-quality digital templates designed to support your business needs. Please read our Refund and Returns Policy carefully before making a purchase.
Digital Products
All products available in our shop are digital downloads. Due to the nature of digital products, all sales are final. Once your purchase is complete and the files have been delivered, we are unable to offer refunds, exchanges, or cancellations.
No Refunds
We do not offer refunds under any circumstances, including but not limited to:
- Change of mind after purchase
- Accidental purchases
- Incompatibility with your software or system
- Misunderstanding of the product description
Product Descriptions
We strive to provide accurate, detailed descriptions and previews for each product so you can make an informed decision before purchasing. If you have any questions about a product, please contact us at amber@shopbrandalchemy.com before completing your purchase.
Download Issues
If you experience any issues with your download or believe there has been an error with your order, please reach out to us at amber@shopbrandalchemy.com, and we will gladly assist you in resolving the problem.
Acknowledgment
By completing a purchase from our shop, you acknowledge that you have read, understood, and agreed to our Refund and Returns Policy.
If you have any questions, please contact us at amber@shopbrandalchemy.com.